BusinessOPS

BusinessOPS

Custom AI-ready business workspaces, built in Notion.

Custom AI-ready business workspaces, built in Notion.

Custom AI-ready business workspaces, built in Notion.

A young person with long, wavy hair sits in front of a plain background, looking directly at the camera.
A young person with long, wavy hair sits in front of a plain background, looking directly at the camera.

You’re here because how you’ve been working isn’t working

You’re here because how you’ve been working isn’t working

You’re here because how you’ve been working isn’t working

Fragmented tools
Nobody’s speaking to each other
It all lives in one person’s head
Workarounds on workarounds
No training
Built for the team you used to be

Sound familiar?

Right now, work isn’t flowing the way it could. You have a talented team who are great at what they do, and they’re continuing to find new ways to use AI.

But with information scattered across tools, processes living in people’s heads and no one place to turn for answers, work gets repeated, things fall through the cracks, and neither your team nor your AI assistants have the full picture they need to work effectively together.

Your tools, connected in one place
Everyone working from the same page
Processes written down, not remembered
Workflows that run themselves
A team that knows how it all works
Built for the team you are now

Here’s what’s possible

One connected workspace where your team can find the information they need, follow clear processes and keep work moving without chasing updates across different tools.

Your existing tools work together, AI can access the right company knowledge, and your people have the training and support to make it all work in practice.

Meet your consultant

Chloë Forbes-Kindlen

Chloë Forbes-Kindlen

Chloë Forbes-Kindlen

I’m a business process consultant, and for over 13 years I’ve worked with businesses of all sizes, from growing teams to international organisations.

I’ve seen brilliant people spend their days working around systems that weren’t built for the way they work. I’ve also seen how much can change when people, processes and technology finally come together.

That’s where I come in. I help teams untangle their processes, connect their knowledge and tools, and build better ways of working, giving their people the support they need and AI the context to make a difference.

Chloë Forbes-Kindlen taking notes on an iPad
Chloë Forbes-Kindlen taking notes on an iPad

People and AI, working together

People and AI, working together

People and AI, working together

Slack
Slack
Gmail
Gmail
Calendar
Calendar
Drive
Drive
Jira
Jira
HubSpot
HubSpot
6 of 6 connected · all still in use
Notion
Company HQ
Notion
Projects
Team work, owners, dates
Processes
How-tos and handovers
Company knowledge
Policies and decisions
O
D
F
Shared across every team

Connect your business

Bring your projects, processes and company knowledge into one Notion workspace. Connect the tools your team already uses, so information flows between systems in a way that reflects how your organisation operates.

Slack
Slack
Gmail
Gmail
Calendar
Calendar
Drive
Drive
Jira
Jira
HubSpot
HubSpot
6 of 6 connected · all still in use
Notion
Company HQ
Notion
Projects
Team work, owners, dates
Processes
How-tos and handovers
Company knowledge
Policies and decisions
O
D
F
Shared across every team

Connect your business

Bring your projects, processes and company knowledge into one Notion workspace. Connect the tools your team already uses, so information flows between systems in a way that reflects how your organisation operates.

Requests / Suppliers
Waiting on Sam
Onboard Northfield Print
AI
Ops agent
Ops teamspace only
Picked up the request
From the Requests database
Checked company knowledge
Supplier policy · Onboarding SOP
Set up 5 onboarding tasks
Added to the Suppliers project
Payment terms need a person
Sent to Sam to approve
Approve
Edit
Sam

Put AI to work

Bring AI into your everyday workflows, with access to the right company knowledge, appropriate permissions and human oversight. Build agents and automations to find answers, surface information and carry out tasks.

Requests / Suppliers
Waiting on Sam
Onboard Northfield Print
AI
Ops agent
Ops teamspace only
Picked up the request
From the Requests database
Checked company knowledge
Supplier policy · Onboarding SOP
Set up 5 onboarding tasks
Added to the Suppliers project
Payment terms need a person
Sent to Sam to approve
Approve
Edit
Sam

Put AI to work

Bring AI into your everyday workflows, with access to the right company knowledge, appropriate permissions and human oversight. Build agents and automations to find answers, surface information and carry out tasks.

Workspace rollout
At launch
Team testing
Trying it on real work
P
T
Priya: “Can we group by client?”
Changed in the build
Training
Sessions and short guides
+8
New starter onboarding
Alex follows Start Here
A
Notion champions
Support stays in-house
L
J

Bring your people along

We build alongside your team, training existing employees as we go. Together, we create onboarding for new starters and develop Notion champions to support everyone after launch.

Workspace rollout
At launch
Team testing
Trying it on real work
P
T
Priya: “Can we group by client?”
Changed in the build
Training
Sessions and short guides
+8
New starter onboarding
Alex follows Start Here
A
Notion champions
Support stays in-house
L
J

Bring your people along

We build alongside your team, training existing employees as we go. Together, we create onboarding for new starters and develop Notion champions to support everyone after launch.

Trust the process

Trust the process

Trust the process

From our first conversation to handover, you'll work directly with me. We'll get to know your business, work closely with your team and build something together that makes sense for the people who'll use it every day.

01
Assess & Plan

We start by understanding what’s happening now, where work gets difficult and what you’d like to change. Then we agree on the scope, priorities and roadmap before the build begins.

02
Build & Refine

We build your Notion workspace together, testing it against real projects and handovers as each part takes shape. Your team’s feedback helps us make adjustments before it’s rolled out.

03
Train & Handover

Your team learns the workspace as we build, with practical training and guides to refer back to. At handover, you’ll know who maintains what, with ongoing support available if needed.

Notion
Operational roadmap
In progress
What we gather
Stakeholder interviews
…
Workspace audit
…
Tool inventory
…
Notion champions
…
Roadmap
Now
Client onboarding system
Next
AI weekly reporting
Later
Team wiki and training
Shared with 4 stakeholders

What’s included

What’s included

What’s included

Project handover, todayMapping
Request arrivesSales logs it from an email
Brief needed from SalesDelivery asks for it again
Repeated
Waits for the signed SOWIt’s sitting in an inbox
Stuck
Project kick-offOn hold
The handover waits on a missing document, and the brief gets written twice.
01
Understand Your Operations
We speak with your stakeholders, map existing processes and follow how work moves between teams. Together, we identify where information gets lost, handovers stall or processes create unnecessary work.
A
Acme HQ
Teamspaces
Operations
Delivery
Finance
Shared
Projects
Processes
Knowledge
All projectsMy team
Refined
Website refreshDelivery
Client portalDelivery
Brand guidelinesDelivery
P
Priya: “Can we see just our team?”
02
Build Your Workspace
We design your Notion workspace around how your organisation operates, from teamspaces to shared workflows. Your people test it throughout the build, and we refine it together.
Client list → NotionMigrated
Slack
Stays in Slack
Drive
Stays in Drive
HubSpot
Stays in HubSpot
Calendar
Stays in Calendar
Notion
Deal won in HubSpot, project page created in Notion
03
Connect Your Tools
We work out what belongs in Notion, what stays in your existing tools and how information moves between them. Then we handle the migration and integrations that make sense.
Teamspace access
S
OperationsOwner: Sam
Team can edit
D
FinanceOwner: Dana
Finance only
P
Company handbookOwner: Policy leads
All can view
Expenses process editApproved
T
Tom proposed→
D
Dana approved
04
Establish Governance
We set up permissions, ownership and workspace standards from the start. Everyone knows who can access sensitive information, who can change shared processes and how updates are approved.
TriggerDelivered
Project status changes
Automation
Client record updated, tasks closed
AI agentDrafted
Update drafted from approved notes
ReviewApproved
Sam reads it before it’s shared
05
Integrate AI & Automation
We connect AI to relevant company knowledge and build agents to handle useful, repeatable tasks. Automations move work forward, with clear boundaries for what needs human review.
People / Start here
Welcome, AlexYour first week in the workspace
Read how we use Notion here
Watch the walkthrough5 min
Try it: log a test project
L
Lena, Notion championAsk her when you’re stuck
06
Train Your Team
We train existing employees as we build, create onboarding for new starters and develop internal Notion champions. Your team is involved in the change and equipped to support colleagues after launch.

Secure from the Start

Secure from the Start

Secure from the Start

Your organisation’s information deserves careful handling. From Notion’s security standards to how we manage access and confidentiality, we consider protection at every stage.

Securing…
Independently Assessed
Notion undergoes SOC 2 Type II audits and maintains ISO 27001 certification. Your security team can review the supporting documentation through Notion’s Trust Centre.
Data Protection
Notion encrypts customer data at rest and in transit, with additional security and administrative controls available for organisations with more complex requirements.
Access You Control
We configure permissions around who needs to view, edit and share information. Your organisation stays in control of access as teams and responsibilities change.
Confidentiality Between Us
I’m happy to sign a mutual NDA or review your organisation’s agreement. We’ll also agree what information I need access to and how it’s shared.

Kind words from clients

Kind words from clients

Kind words from clients

01
Sympower
Elisa Moro-Visconti
02
Talvance Staffing
Damien Smith
03
Adams Green Accounting
Owen Green
04
FamFax Studios
Danielle Famble
05
Onder Anderen
Ingrid Pfrommer
Sympower
Notion workspace build
01 / 05
“Chloë helped us out rethink and optimise our Notion databases, making them more intuitive and scalable.”
Elisa Moro-Visconti
Elisa Moro-Visconti
Sympower
Elisa Moro-Visconti

FAQs

FAQs

FAQs

Answers to what teams ask before we start.

Not at all. We’ll work from your team’s starting point, building the workspace together and providing practical training along the way.

It depends on the scope, the systems involved and what we decide to tackle first. You’ll receive a proposed timeline and clear milestones before we begin.

I’ll need time with the people who understand your operations, along with their input for testing and decisions. We’ll agree on a working rhythm that fits around your existing commitments.

Absolutely. We’ll involve the relevant stakeholders, understand how departments work together and establish clear responsibilities throughout the project.

Chloë Forbes-KindlenStill have questions?Book a call
Your Next Step
Tell me a little about your business, what’s working, what’s getting in the way and what you’d like to change. We’ll explore your ideas, talk through the possibilities and see whether working together makes sense.
Notion Certified Solutions Partner
Built together, with your team
13 years in business operations
Book a call →Notion Solutions Partner
Chloë Forbes-Kindlen
Intro callwith Chloë · Video call
Mon10
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9:30
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13:30
15:00
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